Frequently Asked Questions

1. How do I check my affiliate statistics?
2. Do you have discount for educational institutions?

1. Do your products run on the MAC?
2. Can I use your products with a Mac?

1. Do I need to buy a LANC Cable for use with the LANC PowerPod?
2. How long a USB cable can I use?

1. Why does my camcorder switch to standby after 5 minutes?
2. Can I use your PowerPod to record a music video?
3. Can you tell me more about the features of the PowerPod-LANC?
4. Will the PowerPod-LANC support the Sony TRV9 camcorder?
5. How can I use my sony handycam as a webcam?
6. How can I use my sonyDCR PC9E camcorder as a webcam?
7. Is there a specific list of cameras your software works with and will I be able to use my camera with things such as yahoo?
8. Will the PowerPod and DVDriver work with the new Sony DCR-HC90 camcorder?
9. After about 5 or so minutes my camera shuts off and I have to reload the DVdriver again. Can you help?

1. Could I try out CamPanel with a low-end camera solution first to see how it works?
2. What are the detailed specs of the ClearPTZ?
3. Is there a specific list of cameras your software works with and will I be able to use my camera with things such as yahoo?
4. Does your software control the pan/tilt/zoom functions of the Sony EVID100?

1. Can I send the activation code to a different email address?
2. Could you suggest a surveillance solution for my four rooms?
3. Do you have a solution for monitoring traning?
4. Could I try out CamPanel with a low-end camera solution first to see how it works?
5. What kind of cameras can I use with CamPanel?
6. What are the differences between PowerPod and PowerPodL?
7. How do I record data from many cameras at the same time with CamPanel?
8. Can I record video from 4 webcams simultaneously?
9. Do you have a webcam that connects directly to a network hub?
10. Can I monitor 4 analog camera streams using CamPanel and 4 Hauppauge capture cards?
11. I'm having trouble using multiple Watchport cameras with CamPanel
12. How do I remotely log in to CamPanel if my IP address is dynamic?
13. Can I mix different kinds of cameras and use IP cameras?
14. What kind of compression does CamPanel use for captured surveillance video?
15. How do I get my free CamPanel software?
16. How do I save captured surveillance images as ordinary JPEG's?
17. Can your software do motion-triggered surveillance capture with masking and buffering?
18. How can I make captured surveillance video files smaller?
19. Do you have software that will let me use 12 webcams?
20. How can I use 2 camcorders of the same type with CamPanel?
21. Looking for webcam motion detection software
22. What is the best solution for surveillance over long distance?
23. Can I use 3 Logitech QuickCam 4000's connected to my computer at the same time?
24. Looking for software that I can use with my webcams to detect motion
25. Can't connect to my own remote access page
26. Why can't I remotely view my webcam any more?
27. Any advice on a 3 camera setup for my church?
28. How do I set your softare if I mount my camera upside-down?
29. Looking for software that will let me use 2 USB webcams at the same time on one computer.
30. How do you delete a camera
31. Can I change my WinTV card's channel remotely from another computer that is logged onto CamPanel?
32. Can I film football games from a high tripod and control the camera from a laptop?

1. Can I control and view a TrackerCam with my Treo 650?
2. What cameras work with cell phone feature?

1. Do you recommend the TrackerPod or the TrackerPod-IR for chathosting?

1. What are the detailed specs of the ClearPTZ?
2. What is a good package for internet chat?
3. Do you provide an outdoor PTZ network camera?
4. Does your ClearPTZ Camera have shaft encoder sensors?
5. Can you suggest a video system for my church?
6. Looking for a camera with image quality high-enough to read print on an object it's pointed at.
7. How do I control zoom and other features of the ClearPTZ camera from my computer?
8. How do I move in very small steps?
9. What is the best solution for surveillance over long distance?
10. Any advice on a 3 camera setup for my church?
11. What protocols are your products compatible with?
12. I would like to obtain the technical specs for the ClearPTZ
13. Questions about ClearPTZ video connector and operating temp
14. Questions about ClearPTZ dongle, focus, and zoom.
15. How do I monitor a surveillance camera over the internet when Iam abroad?
16. Can I film football games from a high tripod and control the camera from a laptop?
17. How do you get power to the PowerPod-500 and the camera?
18. Does CLEARPTZ stay focused and do I need a separate card?

1. How do I reinstall DVdriver after a hard-drive failure?
2. Can I send the activation code to a different email address?
3. Will DVdriver support my Nikon digital camera?
4. Why does my camcorder switch to standby after 5 minutes?
5. What happens when I purchase DVdriver?
6. How can I be sure my camcorder will work with DVdriver
7. How do I purchase DVdriver for a friend?
8. How can I use my sony handycam as a webcam?
9. Will you be adding audio support to DVdriver?
10. How long does it take to get DVdriver after I order it?
11. How can I use my sonyDCR PC9E camcorder as a webcam?
12. Use camcorder with MSN Messenger
13. Why won't my camcorder show up in DVdriver?
14. Why would my video image suddnenly begin zooming, jittering, and fading without me doing anything?
15. How can I re-install DVdriver?
16. How do I re-download DVdriver?
17. Who awarded the 5-star rating to DVdriver?
18. Why are strange images and effects being displayed
19. How can I send video from my camcorder to many chat programs at the same time?
20. What's the difference between the the demo and full versions of DVdriver?
21. I'm looking for webcam splitter software.
22. How do I set Yahoo Messenger to use DVdriver for video?
23. Any recommendations on software to help me use my camcorder with my PC?
24. How do I use DVdriver with MSN Messenger?
25. How can I use my Sony DCR-DVD203 DVD Handycam with my computer as a webcam?
26. How do I use my webcam in several instant messaging programs at the same time?
27. How can I make my camcorder work with Yahoo Messenger?
28. Can I use my older model VHS camcorder as a webcam?
29. Just writing to say I like DVdriver
30. How do I use my camcorder in Skype?
31. How can I use my CCTV camera with Yahoo Messenger
32. Can I take a photos snapshot from the video stream of DVdriver or TrackerCam?
33. Can I use my Sony camcorder DCR-HC44E as a USB webcam?
34. Why does DVdriver keep requiring me to activate the software?

1. Want to use a camcorder with iFriends

1. What are your hardware and software specs?
2. Could you please send us information about your baby video and monitor products.
3. Are you planning on making an outdoor version of the tracker pod?
4. Do your products run on the MAC?
5. Want to do custom programming via TCP port
6. How do I buy your products in Belgium?
7. Can I get a printed catalog of your products?
8. Do you have a dealer in Belgium?
9. How to control a trackerpod from my own program?
10. How do I mount the Logitech Quickcam Pro 5000 on a TrackerPod?
11. How much noise does the PowerPod/TrackerPod make when in motion?
12. Can I use your MotorPod to steer a camera with my own C++ code?

1. Can I use a MotorPod to remote pan and tilt a conventional digital camera?
2. How much noise does the PowerPod/TrackerPod make when in motion?

1. Can I use my own remote to control the IR-Pods?
2. Can you give me some information on the IR sensor on your IR-Pods?

1. Can I use a Watchport/V camera with the Network TrackerCam?
2. Does the Network TrackerCam work with DV cameras?
3. Looking for a tripod controlled via Ethernet
4. Do you provide an outdoor PTZ network camera?
5. What software do I need to view video from a Network TrackerCam?
6. Does Network TrackerCam need software to control it?
7. Can I control a Network TrackerCam from my LAN and from the Internet?

1. What is your return policy?
2. What happens when I purchase DVdriver?
3. How long does it take to get DVdriver after I order it?

1. Could you give me more detail on what the PanDome is?
2. Do you offer a product that will move my camera back and forth in a pre-programmed way?
3. Looking for a simple surveillance camera that pans back and forth

1. How do I let remote users view and pan/tilt my camera?
2. I forgot my password.
3. I am trying to activate your software but I forgot my password.

1. Can I control and view a TrackerCam with my Treo 650?

1. Do you support custom programming that allows me to write programs to control pan and tilt.
2. Will the PowerPod be able to optically zoom my Sony DCR-TRV140?
3. How do I mount the PowerPod?
4. Which PowerPod supports optical zoom for the Canon GL2?
5. Can you combine the functionality of the USB PowerPod and the IR PowerPod?
6. Can I use your PowerPod to record a music video?
7. Is the PowerPod-IR an expansion of the PowerPod?
8. Can I use a 3.3 pound camera with PowerPod.
9. What are the differences between PowerPod and PowerPodL?
10. How would your products work on an airplane?
11. Do your PowerPods still have the problem with inserting the shoe that was mentioned in Tom's Hardware?
12. Will the PowerPod and DVDriver work with the new Sony DCR-HC90 camcorder?
13. Which product is best for use in a car while hunting?
14. Where can I download the control software for PowerPod?
15. Should there be a buzzing noise when a PowerPod is not moving?
16. Can I get just pan/tilt control for a camcorder without a LANC port?
17. Do you offer a product that works with both camcorders and webcams?
18. Which Canon camcorders work well with PowerPod?
19. What is the maximum length of the USB cable?
20. Does PowerPod control the zoom of the Canon ZR, along with providing pan/tilt?
21. How do I move in very small steps?
22. I'm looking for a pan/tilt control device to mount a 35mm camera to.
23. Which of your products lets me pan/tilt/zoom a camcorder under the control of my PC?
24. Any advice on a 3 camera setup for my church?
25. What protocols are your products compatible with?
26. Looking for a camera mount to tape teachers in class
27. Want to use a camcorder with iFriends
28. Do you offer a product that will move my camera back and forth in a pre-programmed way?
29. What is the fastest pan speed you support?
30. Does my Laptop need an external power supply to use your hardware?
31. Why does my PowerPod say "TrackerPod" on it?

1. How does the PowerPod-IR work?
2. Do your products run on the MAC?
3. Does the DVdriver software come with the TrackerCam-IR or the PowerPod-IR?
4. Can you combine the functionality of the USB PowerPod and the IR PowerPod?
5. Is the PowerPod-IR an expansion of the PowerPod?
6. Can PowerPod-IR control the zoom of a digital still-image camera?
7. What could I use to help a disabled person move a camera to take photos?
8. Which product lets me turn and swivel a camera with a hand-held remote control?
9. Do you offer a product that works with both camcorders and webcams?
10. Does the PowerPod work with the Sony DCR-TRV340?
11. How far will PowerPod-IR rotate in degrees?
12. Can I use my own remote to control the IR-Pods?
13. Can you give me some information on the IR sensor on your IR-Pods?

1. Do you provide an outdoor PTZ network camera?
2. What are the differences between PowerPod and PowerPodL?
3. What is the maximum length of the USB cable?
4. How do you get power to the PowerPod-500 and the camera?

1. Do I need to buy a LANC Cable for use with the LANC PowerPod?
2. Does the PowerPod-LANC control zoom and focus of the Sony DCR-TRV19?
3. Does the PowerPod-LANC work with TrackerCam Software?
4. How do I mount the PowerPod?
5. Does the PowerPod-LANC support the TRV-30 Sony?
6. Can you combine the functionality of the USB PowerPod and the IR PowerPod?
7. Is there an API for custom programming?
8. Can you tell me more about the features of the PowerPod-LANC?
9. Will the PowerPod-LANC support the Sony TRV9 camcorder?
10. How can I use my sony handycam as a webcam?
11. How can I use my sonyDCR PC9E camcorder as a webcam?
12. Will the PowerPod and DVDriver work with the new Sony DCR-HC90 camcorder?
13. Where can I download the control software for PowerPod?
14. What do I need to set up a pan/tilt/zoom surveillance system using 4 Sony camcorders?
15. How do I move in very small steps?
16. Does the PowerPod work with the Sony DCR-TRV340?
17. Which of your products lets me pan/tilt/zoom a camcorder under the control of my PC?
18. Does PowerPod-LANC support FireWire (=Non-LANC) zoom?
19. Does the PowerPod-LANC communicate with any of the industry protocols?

1. Do you offer a robotic tripod I can control with Visual Basic?

1. Can you ship to an APO AE address?
2. How long will it take to deliver to India?

1. How do I use my camcorder in Skype?

1. How do I get all of tracker cam out of my computer?
2. Can I use your MotorPod to steer a camera with my own C++ code?

1. Can I use one of your products in a vehicle for surveillance?
2. Could you suggest a surveillance solution for my four rooms?
3. Do you have a solution for monitoring traning?
4. What is the best solution for surveillance over long distance?
5. What protocols are your products compatible with?
6. How do I monitor a surveillance camera over the internet when Iam abroad?

1. Does the PowerPod-LANC work with TrackerCam Software?
2. Can I buy a remote-control for my regular USB TrackerCam?
3. Can I use a Watchport/V camera with the Network TrackerCam?
4. How would your products work on an airplane?
5. Can I stream to Windows Media?
6. How do I set up 2 TrackerCams for remote access through the same router?
7. What does the message I get from Windows when installing TrackerCam mean?
8. How do I save captured surveillance images as ordinary JPEG's?
9. How can I get TrackerCam to simultaneously control 2 TrackerPods?
10. Can I use TrackerCam to capture a panorama of individual JPEG files?
11. How do I let remote users view and pan/tilt my camera?
12. How do I determine the URL for remotely accessing my webcam and TrackerPod?
13. What can I use to keep an eye on my Dad remotely?
14. Can't connect to my own remote access page
15. Why can't I remotely view my webcam any more?
16. How do I set your softare if I mount my camera upside-down?
17. Want to use a camcorder with iFriends
18. Do you offer a product that will move my camera back and forth in a pre-programmed way?
19. How to control a trackerpod from my own program?
20. Can I take a photos snapshot from the video stream of DVdriver or TrackerCam?
21. Does your software control the pan/tilt/zoom functions of the Sony EVID100?

1. Do I need all the accessories included in the Retail TrackerPod?
2. Are you planning on making an outdoor version of the tracker pod?
3. Can you tell me about the precise angles of pan/tilt for the TrackerPod?
4. Do you recommend the TrackerPod or the TrackerPod-IR for chathosting?
5. What is a good package for internet chat?
6. Do you have discount for educational institutions?
7. Can I use a Sony HC1000 with a TrackerPod?
8. Can I record video to disk at ta frame rate I specify?
9. How do you mount a TrackerPod to a wall?
10. Where can I get drivers for a TrackerPod?
11. Will TrackerPod work with 240 volt Australian power?
12. Do you offer a product that works with both camcorders and webcams?
13. Can I mount a TrackerPod on a tripod?
14. What is the maximum length of the USB cable?
15. What can I use to keep an eye on my Dad remotely?
16. How do I move in very small steps?
17. I'm looking for a pan/tilt control device to mount a 35mm camera to.
18. What protocols are your products compatible with?
19. Do you offer a product that will move my camera back and forth in a pre-programmed way?
20. How to control a trackerpod from my own program?
21. How do I mount the Logitech Quickcam Pro 5000 on a TrackerPod?
22. How much noise does the PowerPod/TrackerPod make when in motion?

1. Can I buy a remote-control for my regular USB TrackerCam?
2. Do your products run on the MAC?
3. Does the DVdriver software come with the TrackerCam-IR or the PowerPod-IR?
4. Do you recommend the TrackerPod or the TrackerPod-IR for chathosting?
5. Which products can track people automatically?
6. Do you offer a product that works with both camcorders and webcams?
7. Can I mount a TrackerPod on a tripod?
8. Can I use my own remote to control the IR-Pods?
9. Can you give me some information on the IR sensor on your IR-Pods?

1. How do I get all of tracker cam out of my computer?

1. The TrackerPod works with the Logitech QuickCam Pro 9000 with Carl Zeiss optics
2. How do I mount the Logitech Quickcam Pro 5000 on a TrackerPod?

1. Does the PowerPod-LANC control zoom and focus of the Sony DCR-TRV19?
2. Will the PowerPod be able to optically zoom my Sony DCR-TRV140?